Explore Articles
How Do I Connect My Google Calendar with SOUS?
Please follow the below steps to link your Google calendar with SOUS Navigate to the Business Center page in SOUS (Accessed via the profile dropdown) Click Connected Apps . Select Google Calendar Click Connect Click Continue to Sign in to your ...
Error Sending Email. Please verify your email password. [Google Users]
Problem You are receiving the following error when trying to send invoices or menus from SOUS: "Error Sending Email. Please verify your email password." Solution This issue is caused when SOUS is not able to connect with your Business Gmail Account. ...
How to share menu with Team Members
Overview This article provides information on how you can share the menu file for a particular event with your team members in SOUS. Please follow the below steps to share the menu with your team members. Open the event SOUS. Click on the Team tab, ...
How Do I configure or setup my Personal profile in SOUS?
This article provides information on how to configure your personal profile in SOUS. Setting up your personal profile in SOUS includes adding your name, phone number, profile picture and timezone in SOUS. Please note that all these settings needs to ...
How Do I Find More Clients?
This is one of our free-to-access content pieces. To gain access to coaching & mentorship for Chefpreneurs please Log In Here or if you are not already a student, Schedule a FREE No-Obligation Clarity Call Here. Key Concept Clients are the lifeline ...
How Should I Charge For My Personal Chef Services?
This is one of our free-to-access content pieces. To gain access to coaching & mentorship for Chefpreneurs please Log In Here or if you are not already a student, Schedule a FREE No-Obligation Clarity Call Here. Key Concept Let's be honest... we're a ...
How Do I configure or setup my Business Profile in SOUS?
This article provides information on how to configure your business profile in SOUS. Setting up your business in SOUS includes the following: Adding Business Information Setting up Team Setting up Products/Services Configuring Invoice Policy Opening ...
How Do I Connect my AOL email account to SOUS to Send Menu’s & Invoices?
This article provides information on how to link your SOUS account with AOL email service Getting Started Navigate to the My Account page in SOUS (Accessed via the profile dropdown) Click Connected Apps . Select AOL Enter your Display Name, Email ...
How to Embed the SOUS Inquiry Form on your business website
Adding our custom inquiry form to your existing website is a cruciual step in configuring your SOUS account to capture and collect inquiry information in SOUS from your website visitors. Installing or Configuring SOUS Inquiry form to your Business ...
Connecting an email account to send Invoice /menu which is not listed in SOUS Connected Apps
This article provides information on how to link your SOUS account with an email service providers which is not listed in SOUS . Getting Started Navigate to the Business Center page in SOUS (Accessed via the profile dropdown). Click Connected Apps ...
How Do I Connect my Yahoo email account to SOUS to Send Menu’s & Invoices?
This article provides information on how to link your SOUS account with Yahoo email service Getting Started Navigate to the My Account page in SOUS (Accessed via the profile dropdown) Click Connected Apps . Select Yahoo Enter your Display Name, Email ...
Processing a Refund request
In the world of business, processing refunds is a critical aspect that can significantly impact customer relationships. Delays or complications in refund processing can lead to customer dissatisfaction and strain the trust between businesses and your ...
Transaction Fee & Refunds
Fees and charges are very common with payment processors like Nuvei, RazorPay, Stripe etc. Why these charges? Banks and other payment networks like Visa, Mastercard etc charges these payment processors with fees for online transactions. These ...
Recording Cash Transactions in SOUS
While online payments have become increasingly popular, some clients still prefer to pay using cash. In such cases, it's important for businesses to have an easy and efficient way to record these cash transactions. In SOUS, these cash payments can be ...
SOUS payments versus Card limits
Many cards have daily or transaction limits that can prevent clients from making payments over a certain amount. This can be frustrating, especially when it comes to a significant purchase or payment. Fortunately with SOUS, we have ACH (Automated ...
If I cancel my SOUS account, will I lose my data?
As with most "software-as-a-service" platforms, when you cancel your account, your data will become inaccessible, but don't worry, before canceling you have the opportunity to download CSV files of your clients.
If I don't like SOUS, how do I cancel?
Simply login to your account, click on your profile and select My Subscription, then click "cancel subscription". No need to call, email, or talk to anyone!
How long are your contracts?
There are NO long term contracts or commitments. You can use SOUS month to month, and cancel at any time you'd like!
Who owns the data / information / clients?
You do! Any clients or event information is 100% owned by you. SOUS & Chefpreneur doesn't have permission to use that information or contact your clients for any reason. SOUS is just a tool for YOU to deliver YOUR services!
Do I have to install anything?
No! We created SOUS so you wouldn't have to have a whole I.T. department to run your business! Just login, start clicking, and you can build your business.
What happens after my free trial ends?
If you decide to continue using SOUS, as a thanks for being a beta member, you will be able to continue your access for only $39/mo - That’s 64% OFF! OR unlock even greater savings (plus bonuses) with an annual membership.
Are there any hidden fees?
NO! You have unlimited usage of all current features within SOUS. We don’t even require your credit card for the free trial!
Is there customer support?
Your success is our success! If you ever get stuck or have questions, our team is ready to help via email (support@chefpreneur.com) or chat support.
Is my data safe?
YES! SOUS is built on Microsoft’s Azure platform and uses their world-class data protection, cybersecurity, storage, networking, and backup recovery services. Azure also covers more than 100 compliance certifications with third-party audit reports.
What if I already use another CRM?
That’s great! Import your clients in minutes and instantly bring everything together in one place.
Is SOUS easy to use?
Yes! We know chefs care about ease, so we’ve built SOUS to be as user-friendly as possible. Follow our in-app Helpful Onboarding to embed your custom inquiry form on your website, create your first event, invoice a client, and more.
What does “Beta” mean?
SOUS is still undergoing developments and improvements. Although it’s in beta, we have tested and ensured its functionality and ability to provide what your business needs today. Because it’s in beta, we want to give an opportunity to those that ...
Activated Merchant Account Email Notification
AUTOMATED EMAIL - MERCHANT ONBOARDING Subject: Approved: Merchant Account Activated Body: Hi [name], Start accepting payments, your merchant account with SOUS + Nuvei is approved and activated! Visit your Business Center in SOUS to set up ...
Payment Received Email Notification
NOTIFICATION - PAYMENT RECEIVED Subject: [Client] just paid you Body: [Client] has made a payment of $XXX for the event, [Event Name]. Thank you for using SOUS. To view the invoice details, log in to your SOUS account. Log In to SOUS The following ...
As a Client, What Does The Inquiry Confirmation Email Look Like?
NOTIFICATION - INQUIRY CONFIRMATION (CLIENT EMAIL) Subject: Invitation: Consultation Call (Business Name) @ Wed Nov 2, 2022 2:30pm - 3pm (EDT) Body: Hi there, Thank you so much for your inquiry. Please click the link below to add to your calendar. ...
New Inquiry Email Notification
SOUS uses the below email template for notifying its users when they get a new inquiry for their services. EMAIL NOTIFICATION - NEW INQUIRY (CHEF EMAIL) Subject: New Inquiry Submitted from John Dough Body: You have received an inquiry from John ...
Nuvei Terms of Service (SOUS Payments)
This article explains Nuvei terms and conditions under which Servicer, defined herein below, and/or other third parties will provide payment facilitation services to you (the “Submerchant”) that facilitate Submerchant’s acceptance of Cards for goods ...
Nuvei Pricing Policy
SOUS Payments offers pay-as-you-go pricing, based on payments you process. Pricing Visa / MasterCard / Discover Credit 3.1% + $.10 per transaction Visa / MasterCard / Discover Debit 3.1% + $.10 per transaction AMEX 3.5% + $.10 per transaction ACH ...
How Do I Connect My Microsoft Outlook/Live/Hotmail Account to SOUS to Send Menu’s & Invoices?
This article provides information on what to expect from the Microsoft team to verify your activity during the connection process to your Outlook/Hotmail account. Getting Started Navigate to the Business center page in SOUS (Accessed via the profile ...
How Do I Save My Spreadsheet as a CSV File?
The instructions below use Excel, however most spreadsheet programs (like Google Sheets, for example) will follow a similar process. Open your spreadsheet and click “File” and then “Save As.” Select “CSV (Comma delimited) (*.csv)” from the Save as ...
How to Prepare My CSV File for Importing Clients Into SOUS
Learn best practices for importing clients from a CSV file into your SOUS account— These tips should help you avoid import errors, partial imports, and frustration. Remove any unnecessary information Our importer will run through every column and ...
How Do I Customize My Invoices?
Your invoices provide important details of your services for every client you serve, including your business information, an itemized list of products/services provided, balances, and maybe most importantly your business's payment terms or "policy". ...
How Do I Change My Login Email for SOUS?
The purpose of this article is to help you change your email login for SOUS. Navigate to the My Account page in SOUS (Accessed via the profile dropdown) Click Security & Login Under Update Email, click the 3 stacked dots and then Edit. Type in your ...
How to Set Your Availability (Scheduled Call Times on Inquiry Form)
You will need to set your available hours when visitors to your inquiry form can schedule a sales call with you. Instructions Navigate to the Business Center page in SOUS (Accessed via the profile dropdown) Click Connected Apps. Under Inquiry Form, ...
Using the Nuvei Merchant Dashboard to View Statements, Manage Funding, and More...
Welcome to your Merchant Dashboard What is the Merchant Dashboard? The merchant dashboard is a private account portal provided by Nuvei where you can... Manage your credit and debit sales information Get your monthly merchant statements Manage ...
Next page