Using the Nuvei Merchant Dashboard to View Statements, Manage Funding, and More...

Using the Nuvei Merchant Dashboard to View Statements, Manage Funding, and More...

Welcome to your Merchant Dashboard

What is the Merchant Dashboard?

The merchant dashboard is a private account portal provided by Nuvei where you can...
  1. Manage your credit and debit sales information
  2. Get your monthly merchant statements
  3. Manage chargebacks
  4. See your funding information, and much more...

How do I access my Merchant Dashboard?

Login: Your login info will be sent via email from Nuvei once approved and onboarded for payment processing.

Video Overview



Main Page - Overview - 01:16
How to Use Filters - 02:27
Funding - 03:23
Batches - 03:46
Disputes - 04:31
Statements - 04:47
How to Add an Authorized User - 5:14

Main Dashboard

The Main Dashboard is a quick summary of activities for the current year, month, and day broken down by card type.
Below the summary is an overview of the last 5 batches with basic information about each batch.
Batch processing is the processing of transactions in a group or batch. No user interaction is required once batch processing is underway. This differentiates batch processing from transaction processing, which involves processing transactions one at a time and requires user interaction.

Activity

Most used and contains funding, batches, transactions, authorizations, and disputes subsections.


Funding

You will see the funding summary, including all funding events, for the current month. Underneath the
summary section you'll see the list of all funding events.

Batches

The all batches page displays batches by current month by default. If you'd like to change the date range you can do so by modifying in filters at the top of the page. You can click on the batch number to get the details of each batch. In the short summary at the top of the screen you'll see the batch details such as, batch number, terminal ID, number of sales, number of refunds, batch net, etc.


Transactions and Authorizations

Lists all transactions and authorizations for the current month. 


Disputes

Disputes are only populated if a chargeback or retrieval request is filed. You'll see the list of items with case number, dispute type and status of the case. You can click on the ARN number to see the details of each chargeback on the list.


Statements

Unlike Funding or Batches, you'll see the statements for the previous month(s). Click on view statement to download your monthly merchant statement in PDF format. Make sure to use filters to access statements for any other month.


Support

Here you can find useful videos on important electronic payment topics. 
To request help, please contact Chefpreneur's Chef Success Team by submitting a ticket from The Help Center or emailing support@getsous.com

Admin Portal

From the admin portal (your name at top right screen) you can change your email address, first and last name, manage notifications, and even add authorized users to your account.

For example, if you have an accountant that needs access you can...
  1. Click on the arrow at the top of the screen next to your name
  2. Click Manage Users
  3. Click Add New User.
  4. Type in the basic information of the person you wish to authorize (first and last name, email address, phone number)
The Account Role is set to User by default.
Scroll down to allow the authorized user to have access to everything or choose their permissions in the manage permissions section at the bottom.

Finally, in the applications settings you can configure your email notifications.
Suggestion - stay subscribed to Disputes as these cases are time sensitive and need your immediate attention. 


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