Unable to Connect Bluehost Email Account

Unable to Connect Bluehost Email Account


You are trying to connect your email account that is hosted by Bluehost and are receiving the following error when sending a test email in the final step of the process:

"Error Sending Email. Please verify your email password."


  1. Return to Step 1 - Email Details where you select your email service provider and enter the following details:
    1. Server Name:  box5351.bluehost.com
    2. Port: 587

  2. Click Next.
  3. Re-enter your email credentials.
  4. Click Save, then Next.
  5. Re-send your test email and verify a Passed status.
Contact support by submitting a help ticket if you continue to experience any issues connecting.

Additional Info

Bluehost has steps on their site that may instruct you to enter 'mail.yourcustomdomain.com' as the "outgoing server" along with port 465.

After communicating directly with Bluehost Support we found that they have a few "alternate" server names that can be used. Using the common name for Bluehost's email server, box5351.bluehost.com, is better for SSL/TLS certificates as it's configured for everyone with Bluehost.
SOUS uses the latest versions of TLS (Transport Layer Security), an encryption protocol that protects internet communications. While Port 465 support SSL (Secure Sockets Layer), Port 587 supports TLS, which is the latest in end-to-end security for internet communications.


    • Related Articles

    • How Do I Connect My Bluehost Account to SOUS to Send Menu’s & Invoices?

      To connect your Bluehost account to SOUS, please follow the below steps. Navigate to Settings page in SOUS by clicking profile icon at the top right corner of screen. Select Connect Email Account. Click Email Service Dropdown and choose Other Update ...
    • How Do I Connect My Outlook Account to SOUS to Send Menu’s & Invoices?

      This article provides information on what to expect from the Microsoft team to verify your activity during the connection process to your Outlook/Hotmail account. Getting Started Navigate to the Settings page in SOUS (Accessed via the profile ...
    • Activated Merchant Account Email Notification

      AUTOMATED EMAIL - MERCHANT ONBOARDING Subject: Approved: Merchant Account Activated Body:  Hi [name],   Start accepting payments, your merchant account with SOUS + Nuvei is approved and activated!   Visit your Business Center in SOUS to set up ...
    • How Do I Connect My Gmail Account to SOUS to Send Menu’s & Invoices?

      To connect your Gmail account to SOUS, this article provides instruction on how to: Enable Google's simple 2-Step Verification Process to protect your account. Connect to SOUS using Google's App Passwords feature. How Google's 2-Step Verification ...
    • How Do I Change My Login Email for SOUS?

      The purpose of this article is to help you change your email login for SOUS.  Navigate to the Settings page in SOUS by clicking profile icon at the top right corner of screen. Click on Account Info. Type in your new email address and click Update. ...