Processing a Refund request

Processing a Refund request


In the world of business, processing refunds is a critical aspect that can significantly impact customer relationships.
Delays or complications in refund processing can lead to customer dissatisfaction and strain the trust between businesses and your clients. 

With SOUS, Chefs can effortlessly initiate refund requests, by following the below steps.

  1. Open the Event you want to process Refund
  2. Under the Event Details section, Click Send Invoice
  3. Navigate to Transaction History Tab. This tab displays a comprehensive overview of all financial transactions associated with the event.
  4. Locate the entry, click on the three dots associated with the entry, revealing a dropdown menu of options. From this menu, select the "Refund" option to initiate the refund process.

  1. It will take 1- 5 days for the refund to reflect customer’s account. 
  2. It is essential to note that fees and charges taken are eligible for refunds. While the SOUS platform facilitates smooth refund processing, there may be certain fees and charges that are non-refundable.  To avoid any misunderstandings, please click here for more information.​

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