Applying with Nuvei to Accept Payments Online

Applying with Nuvei to Accept Payments Online


Accept every payment
quickly, easily, and securely.
Chefpreneur partners with global platform, Nuvei ® , and makes it easy for your customers to make payments securely in just a few clicks and you can receive your money as soon as the next business day.


Overview

Why Apply for SOUS Payments?

  1. It's free to apply.
  2. Every invoice is branded for your business.
  3. Auto-calculates deposit and total amounts.
  4. You can view your billing history and track payments.

Required Documents

There are 3 types of required documents to verify your identity and proof of business. Below are just a few acceptable types of documents. 

Proof of Business

    1. DBA Filing
    2. Articles of Formation
    3. TIN Letter from IRS

Government Issued ID

    1. Drivers License
    2. Passport
    3. Military ID

Voided Check.

    1. A check for the account to be used for payment deposits (This can be personal or business).

Instructions

SOUS provides a simple 3-Step Merchant Application process for applying with Nuvei to accept online payments.

Step 1: Create Application

  1. From your Profile dropdown, select Business Center.
  2. Select Payments
  3. Click Setup Payment
  4. Here you must complete all 4 sections of the Merchant Application: 

    1. Merchant Business Information
    2. DBA (Doing Business As) Information
    3. Owners or Officers
    4. Bank Information

  5. Click Save and Continue

Step 2: Upload Documents

  1. Click on Browse to the right of each document field (See Required Documents section above).
  2. Navigate to the folder where you have saved the file or document, select the file and click Open.
  3. Click the Upload button.
  4. Repeat the process for the remaining documents until all 3 are uploaded.
Info
Acceptable file types (extensions) include: *.pdf, *.jpg, *.jpeg, *.png, *.tiff, *.txt, *.doc, *.docx, *.zip 
Warning
Maximum acceptable file size is 5MB (5,000 kb)

Step 3: Submit Application

  1. Click on Submit Application.
  2. Check the boxes indicating you have read, understand, and agree to Nuvei's Terms of Service and Pricing policies.
  3. Click Submit.

What Happens After I Apply?

After applying you will receive email communications from Nuvei regarding your applications status (Approved, Request for More Info, or Declined).
Once approved you will receive credentials for your Merchant Dashboard, where you can view and track billing and payment history.

Notes
See below FAQ for helpful answers to common questions about applying, Nuvei, and the SOUS Payments feature.

FAQ

How does SOUS Payments work?

Answer: For an in-depth review of our process and integration with Nuvei, please see our article How SOUS Payments Works

Who is Nuvei?

Answer: Nuvei is a Montreal-based electronic payment processing company offering merchant services for point of sale and online businesses. Since 2003, Nuvei has grown to process over $34 billion in annual transaction volume from clients across the globe.

Nuvei is asking for more info, what do I do?

Answer:  Click on the link in the email that says, "Click here to view and respond to Information Request". You will be redirected to a page where you can enter a response to the request and attach the requested information. 

If you require any assistance, please email  support@chefpreneur.com  or submit a Help Request here .

What do I do if my application is declined?

Answer:   If your application is declined you will receive details of the decision by Nuvei. To discuss what next steps may be required to achieve approval,  please email  support@chefpreneur.com or submit a Help Request here and our team will do their best to help on what will be necessary to get approval.

What are your fees?

Answer: There are no setup or monthly fees to use SOUS Payments. You only pay 3.1% + 0.10¢ per successful card charge from major credit cards.
See our Pricing Breakdown for complete information.

How long do payouts take?

Answer: Payout (aka "funding") is typically received within 24 hours for Visa, Mastercard, Discover, and AMEX transactions (barred any processing delays or issues). Funding for ACH transactions typically takes 3-5 business days to process. 

Credit card transactions follow a three-step funding cycle:
  1. Initiation Day
  2. Effective Day
  3. Settlement Day

Visa, MasterCard, and Discover transactions follow the three-step funding cycle, and deposit on the third business day. For example, a Visa transaction entered on a Monday before the batch closes would settle and deposit to your bank account on Wednesday. All transactions entered on the same day will be deposited together in one lump sum on the settlement date.

American Express transactions require one extra step in processing, and therefore have an extra 1-2 days of funding time.  You can expect deposits directly from American Express 1-2 business days after the settlement date.

How do refunds work?

Answer: Further information coming soon...

How much do disputes cost?

Answer:  Further information coming soon...

Where can I see a breakdown of all the fees I've paid?

Answer: You can see this information by logging into your  Merchant Dashboard  and navigating to either  Funding Summary  or selecting  Statements  for a particular month.   For more information about the Merchant Dashboard see our article Using the Merchant Dashboard to View My Transaction Statements .

How do I provide a receipt?

Answer:  Further information coming soon...

How do I delete an accidental payment?

Answer: While you aren't able to delete any transactions that have been processed through SOUS Payments, you can process a refund on any accidental payments or charges.



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